In order to provide you good after-service, hereby we declare this policy in details to improve our business smoothly.
Electric Nail Clipper has become ordinary consumer goods, 0.3% damage rate is within acceptable situation.
We provide 3 years warranty in case of Non-artificial quality questions.
During first year, we provide free accessories and freight charge will be paid by our factory.
During second year we provide free accessories or send new items, and freight charge should be paid by customers
Out of warranty period, all expense for repair and shipping cost should be paid by customers.
Replace products and refund payment:
All specification of products should be subject to requests of confirmed PI contents.
We can accept the replacement of goods when such below situation
Input voltage does not correspond with confirmed invoice.
Battery capacity does not correspond with confirmed invoice。
Dimension of products does not correspond with confirmed invoice。
All products from Opshine Group with a 12 numbers coding or the batch number to identify the lamp producer and production date.
Please collect the damaged product, give us an report with photos. We send new power supply or 0.3% new product with bulk order, so you can help your customers immediately.
Clients Love Our 4 Point Guarantee
Honesty – What you paid what you get, for every products materials LEDs,driver,battery etc. cost details all according to your request quotation. Only supply Reasonable Price!
Safety – Our products have all passed the CE ROHS SAA PSE C-TICK ETL regulatory requirements and carry the appropriate certificates.
Guarantee – For your peace of mind, all our products come with a robust 3-year product warranty.
Ongoing Support – As our customer, you will have a dedicated number to phone if you have any issues, queries or concerns. We shall get back to you within 24 hours, no matter when you contact us.